Frequently Asked Questions
Please contact us through our email address:
HOW DO I CONTACT Suitcase Center?
Please contact us at info@suitcasecenter with a photo of your lock. Please allow for up to two business days for a response.
If it's very urgent, you can try checking all the combinations between 0-0-0 and 9-9-9. It should take a few minutes to check all the combinations.
I FORGOT MY LOCK COMBINATION. HOW DO I RESET MY LOCK?
Please see lock instructions.
HOW DO I SET MY LOCK?
TSA (Transportation Security Administration) in the US may open checked luggage as part of their security screening process. If your luggage is locked with a non-TSA approved lock, the lock or your luggage may be broken open. If your luggage is locked with a TSA approved lock, TSA staff will open the lock using their keys and re-lock your luggage. Only TSA staff have access to keys to TSA approved locks.
WHAT ARE TSA LOCKS?