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Frequently Asked Questions
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HOW DO I CONTACT Suitcase Center?
Please contact us through our email address: info@suitcasecenter.com
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I FORGOT MY LOCK COMBINATION. HOW DO I RESET MY LOCK?
Please contact us at info@suitcasecenter with a photo of your lock. Please allow for up to two business days for a response.
If it's very urgent, you can try checking all the combinations between 0-0-0 and 9-9-9. It should take a few minutes to check all the combinations.
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HOW DO I SET MY LOCK?
Please see lock instructions.
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WHAT ARE TSA LOCKS?
TSA (Transportation Security Administration) in the US may open checked luggage as part of their security screening process. If your luggage is locked with a non-TSA approved lock, the lock or your luggage may be broken open. If your luggage is locked with a TSA approved lock, TSA staff will open the lock using their keys and re-lock your luggage. Only TSA staff have access to keys to TSA approved locks.