Frequently Asked Questions
HOW DO I CONTACT Suitcase Center?
Please contact us through our email address:
I FORGOT MY LOCK COMBINATION. HOW DO I RESET MY LOCK?
Please contact us at info@suitcasecenter with a photo of your lock. Please allow for up to two business days for a response.
If it's very urgent, you can try checking all the combinations between 0-0-0 and 9-9-9. It should take a few minutes to check all the combinations.
HOW DO I SET MY LOCK?
Please see lock instructions.
WHAT ARE TSA LOCKS?
TSA (Transportation Security Administration) in the US may open checked luggage as part of their security screening process. If your luggage is locked with a non-TSA approved lock, the lock or your luggage may be broken open. If your luggage is locked with a TSA approved lock, TSA staff will open the lock using their keys and re-lock your luggage. Only TSA staff have access to keys to TSA approved locks.