Policies
-
Return Policy
- Your satisfaction is GUARANTEED! All Suitcase Center products come with our 15-day Easy Returns policy. If, for any reason, you are not satisfied with your purchase, simply contact us within 15 days from the delivery date of the item to obtain a Return Merchandise Authorization number (RMA). If the item is not received back within 10 business days from RMA date, your return will not be valid and your RMA will be closed. Once item is returned, you will receive a full refund of the original price of the product.
Details
-
All merchandise must be in the same new, unused condition in which you received them.
-
Items returned to Suitcase Center that are not in new, unused condition will be on hold until customer send a call tag and no refund will be made.
-
Returns will not be valid without an RMA number emailed to you. To obtain an RMA number, please email info@suitcasecenter.com Please include a copy of your RMA email with your returned merchandise.
-
In the case of returns, all customers are expected to cover the cost of return shipping. For your protection we recommended that you use a traceable and insurable form of shipment for your return. Please ship your package to the address listed below.
-
Once your return is received and inspected by Suitcase Center, your card will be credited the original price of the product and any applicable taxes. Any original shipping fees are not refundable.
-
Credits will be issued by Suitcase Center within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement.
-
Defective or Damaged Goods
Please contact us immediately if your Suitcase Center purchase arrives in defective or damaged condition. Items that arrive in defective* or damaged condition will be replaced immediately.
*Defective merchandise is covered for 15 days by Suitcase Center. After that time please refer to the manufacturer for warranty service.
-
Airline Damaged Luggage
If your bag is damaged by an airline, you should immediately file a damage claim with the airline. Most manufacturers' warranties do not cover abuse or mishandling. Contact the manufacturer directly for information on a specific product's warranty.